The Nigeria Customs Service (NCS) says it is strengthening the use of artificial intelligence (AI) and digital data-tracking tools to tackle fake news, online scams and misleading information that could damage the agency’s reputation.
The Comptroller-General of Customs, Adewale Adeniyi, disclosed the initiative on Friday, October 30, through the Service’s National Public Relations Officer, Deputy Comptroller Abdullahi Maiwada, at the NECCIPR Roundtable ’26 in Lagos.
The event, themed “Algorithm Influence & Public Relations,” examined how artificial intelligence and digital platforms are changing the way information is circulated and public opinion is shaped.
Maiwada said AI could help the Service analyse public sentiment and better understand how Nigerians perceive its activities. He added that Customs was using available digital platforms to establish facts and working with relevant agencies to identify and apprehend people responsible for spreading misleading information.
He said AI had become increasingly important to the agency’s operational duties and strategic communication.
“The role of AI cannot be overemphasised, especially within our operations. Over the years, AI has been deployed in our core operational duties as well as strategic communication,” Maiwada said.
He also explained that the Service uses AI in risk management to assess imported goods and classify consignments by risk level, helping officers determine appropriate Customs interventions.
The latest announcement points to a broader role for AI in the agency’s communication and information-monitoring efforts, beyond assessing imported goods.
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However, the Service did not identify specific AI software or explain the technical methods it intends to use to detect fake news and online scams. It also did not provide figures on the volume of misleading content identified or cases resolved through the initiative.
Earlier at the event, roundtable convener Nkechi Ali-Balogun warned that algorithms could influence political narratives, amplify conspiracy theories and shape the information people encounter and share.
She highlighted the growing influence of technology on public discourse and the responsibility of communication professionals to promote credible information.
The Customs Service’s announcement comes as government institutions face growing challenges in responding to misleading online claims and fraudulent activity. Its stated approach combines AI-supported analysis with digital monitoring, fact-checking efforts and cooperation with other agencies.
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