Chinese technology giant Huawei unveiled a suite of artificial intelligence (AI) innovations at Mobile World Congress (MWC) Barcelona 2026, signalling a major step toward the era of “agentic networks”, driven by AI supercomputing, intelligent network operations and hyper‑human voice agents.
Huawei executives said the new offerings will reshape how networks, enterprises and customer service systems operate, integrating AI into core computing and network infrastructure to enable autonomous operations and advanced interaction models.
A headline announcement was the launch of next‑generation voice virtual agents for its Artificial Intelligence Contact Centre (AICC), featuring “hyper‑human” voice interaction capabilities. These AI agents deliver natural, human‑like conversational quality with advanced text‑to-speech and large language models, potentially improving self‑service resolution rates by 20 per cent and achieving user experience scores above 4.5 on the Mean Opinion Score scale.
“Huawei’s next‑generation voice virtual agents mark a qualitative transformation toward delivering definitive value as enterprises adopt more intelligent customer‑facing technologies,” the company said, emphasising the leap from semantic dialogue to task‑oriented AI service.
Huawei also unveiled its AI‑Native framework for intelligent operations, combining network digital twins, domain‑specific models and autonomous agents across business support systems, network operations and customer experience.
Bruce Xun, President of Huawei Global Technical Service, said: “AI‑native is far more than a technical concept; it is a systematic framework designed to integrate advanced AI technologies into production environments, delivering tangible outcomes,” highlighting seamless collaboration between human experts and digital employees.
The framework includes Agentic BSS, SmartCare Intelligence, and AUTINOps, which accelerate predictive and autonomous operations. AUTINOps uses real‑time digital twin network data to detect and mitigate risks before they affect service, combining predictive prevention with active fault response.
Huawei is also leveraging hardware advances, including SuperPoD AI computing clusters and enhanced U6 GHz network products, to support large‑scale AI and 5G‑Advanced capabilities while preparing for 6G.
“AI without robust connectivity remains an information silo, and limited computing power constrains the scale of intelligence,” Mr Xun said, stressing the need for modernised infrastructure to realise the full potential of agentic networks.
Huawei also introduced its AgenticCore solution, enabling “terminal‑network‑business synergy” and supporting vast numbers of AI agents across voice, mobile internet and smart home services. George Gao, President of Huawei’s Cloud Core Network Product Line, said the solution will accelerate operators’ service transformation by building AI‑centric network capabilities.
The announcements reflect Huawei’s ambition to lead the telecom industry into an era in which AI agents drive network optimisation, customer interactions, and autonomous operations, unlocking new value for carriers and enterprise customers alike.
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