Dyna.Ai, a Singapore‑headquartered artificial intelligence service provider, has entered into a strategic partnership with PalmPay, one of Africa’s leading digital banking platforms, in a move aimed at accelerating the adoption of AI technologies in Nigeria’s financial sector.
The partnership was officially announced at a private launch event in Lagos, attended by industry stakeholders, fintech experts, and government representatives. Both companies emphasised that the collaboration is focused on enhancing digital financial services across Nigeria, with the aim of improving operational efficiency, automating backend processes, and delivering an enhanced experience for millions of PalmPay users.
Under the agreement, Dyna.Ai’s AI solutions will be embedded into PalmPay’s platform to power a range of functions, including fraud detection, customer support automation, predictive analytics, and personalised financial services. By leveraging AI, PalmPay aims to enhance service reliability, strengthen security, and enable faster, more efficient transactions for its growing customer base.
Speaking at the launch, Dyna.Ai’s Chairman and Co‑Founder, Tomas Skoumal, described the partnership as a “transformative moment” for Nigeria’s financial sector. He emphasised the importance of bridging the gap between market demand and technological advancement, noting that artificial intelligence has the potential to drive efficiency, reduce operational costs, and elevate the overall standard of financial services nationwide.
PalmPay Nigeria’s Managing Director, Chika Nwosu, added that the collaboration sets a “new standard in digital finance.” She highlighted that integrating Dyna.Ai’s AI‑powered infrastructure would not only improve platform performance but also enhance customer trust, ensuring that users can transact safely and with greater confidence.
The initiative reflects a growing trend among fintech companies in Africa to harness AI technologies for transformative impact. In addition to fraud detection and customer service automation, AI is increasingly used for real-time analytics, credit scoring, and personalised financial product offerings, enabling companies to better understand and serve their customers.
Both Dyna.Ai and PalmPay have indicated that, while the initial focus is on Nigeria, the partnership could be expanded to other African markets in the near future. This aligns with a broader vision of creating AI-enabled financial ecosystems that drive financial inclusion, efficiency, and innovation across the continent.
PalmPay, which offers mobile payments, savings, lending, and insurance, continues to expand its digital financial product suite, serving millions of users and merchants across Nigeria and beyond. Meanwhile, Dyna.Ai seeks to establish itself as a leading AI partner for financial services in emerging markets, leveraging its technologies to support fintech platforms in optimising operations and enhancing customer experiences.
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